Privacy and Cookie Policy

Privacy Policy

This Privacy Policy explains how Fingerboard Shop (referred to as "the Store", "we", "us", or "our") collects, uses, and protects any personal information that you provide when using our website. We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

From time to time, we may update this policy by making changes to this page. We encourage you to review it periodically to ensure you are aware of any updates.

What personal data we collect

We may collect the following information when you use our website:

• Full name
• Contact information (email address, phone number, etc.)
• Demographic information such as postcode, preferences, and interests
• Order history and transaction details
• IP address, browser type, and other technical data for security and analytics purposes
• Other information relevant to customer support inquiries or promotional offers

For more details on the cookies we use, see the List of Cookies We Use section below.

How we use the information we collect

We use your information to understand your needs and provide a better service, including but not limited to the following purposes:

• To process and fulfill orders
• To provide customer support and respond to inquiries
• To improve our products, services, and website
• To send promotional emails about new products, special offers, or other information you may find useful (if you have opted-in for such communications)
• To comply with legal obligations, such as tax and accounting regulations
• To analyze website usage and traffic patterns through Google Analytics

How we protect your personal information

We are committed to ensuring the security of your information. We have implemented technical, physical, and organizational security measures to prevent unauthorized access, loss, or misuse of your data.

How we use cookies

Cookies are small text files that are placed on your computer to help our website operate more efficiently and provide a better browsing experience. Cookies allow us to identify users, analyze traffic, and remember your preferences.

We use cookies for the following purposes:

• Essential cookies for core website functionality (like managing your shopping cart)
• Analytical cookies, such as Google Analytics, to monitor website traffic and usage
• Preference cookies to remember your language and store view preferences

You can manage or disable cookies via your web browser settings. However, please note that disabling cookies may impact the usability of our website.

Google Analytics

We use Google Analytics to help analyze how visitors interact with our website. This service tracks anonymous usage data, such as time spent on the site, pages visited, and how users arrive at our site. The data collected does not identify you personally and is used to improve our services.

To opt-out of Google Analytics tracking, you can install the Google Analytics opt-out browser add-on.

Links to other websites

Our website may contain links to other websites. Please note that once you leave our website, we do not have control over the privacy practices of other websites. We encourage you to read the privacy policies of any websites you visit.

Your rights

As a data subject under GDPR, you have the following rights:

• Right to access - You may request access to the personal data we hold about you.
• Right to rectification - You can request that we correct inaccurate or incomplete personal data.
• Right to erasure - You may request the deletion of your personal data under certain conditions.
• Right to restrict processing - You can request that we limit the processing of your personal data.
• Right to data portability - You can request a copy of your personal data in a structured, machine-readable format.
• Right to object - You can object to the processing of your personal data for direct marketing purposes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The following cookies are used on our website:

How to contact us

If you have any questions regarding this Privacy & Cookies Policy, or if you wish to exercise your rights under GDPR, please contact us via email at [email protected].

Changes to this policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.